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Experiencing issues? Trapped on a level? Encountered an unusual glitch? Reach out to us, and we’ll endeavor to unravel the solution for you. Need more assistance? Check out our FAQ below!
What is the relationship between Enixo Studio and Digiqal?
Enixo Studio is a subsidiary of Digiqal, working collaboratively to provide game design, development, porting, publishing, and artwork services. Our partnership ensures a seamless integration of resources and expertise to deliver high-quality gaming experiences.
What payment methods and terms does Enixo Studio offer?
Enixo Studio accepts payments through various methods, including credit/debit cards, bank transfers, and online payment gateways. Our payment terms typically involve a percentage of the total project cost due upfront, with the remainder payable upon completion or milestone achievements.
Does Enixo Studio charge an Annual Maintenance Charge (AMC)?
Yes, Enixo Studio may offer Annual Maintenance Charges (AMC) for ongoing support and updates for certain projects. The AMC ensures continued access to technical assistance, bug fixes, and software updates beyond the initial development phase.
What is the role of a vendor in Enixo Studio projects?
Vendors play a crucial role in Enixo Studio projects by providing specialized services or resources required for project completion. These may include graphic designers, sound engineers, or localization experts. Vendors collaborate closely with our in-house team to ensure project success and quality delivery.
How does Enixo Studio ensure confidentiality and data security?
Enixo Studio takes confidentiality and security seriously. We have strict protocols and measures in place to safeguard client data, including non-disclosure agreements (NDAs) with clients and secure data storage systems. Clients can trust us to protect their sensitive information throughout the project lifecycle.
Can clients request custom payment plans?
Yes, Enixo Studio understands that each project may have unique requirements and budget constraints. Clients can discuss customized payment plans with our team to accommodate their specific needs and preferences.
How are disputes between clients and Enixo Studio resolved?
Enixo Studio prioritizes client satisfaction and aims to resolve any disputes or conflicts amicably and efficiently. Clients can communicate any concerns or issues directly to our dedicated support team at studio@enixo.in, and we will work diligently to find a satisfactory resolution through open communication and mediation.